Store Manager
On-siteToronto, Ontario, Canada
Job Summary
Drive overall store profitability by growing revenue, optimizing workflows, and implementing cost-reduction strategies. Build, train, and mentor the entire store team including CSRs and Mechanics to foster a high-accountability culture. Achieve subscription and accessory sales targets while ensuring an outstanding customer experience across all stages. Serve as the single point of responsibility for achieving 100% ERP accuracy for all store inventory by conducting daily checks and resolving discrepancies. Own the full bike readiness cycle from diagnostics and repair prioritization to final Quality Assurance, ensuring strict compliance with safety SOPs. Analyze operational, sales, and inventory data to provide weekly KPI reports to leadership and recommend strategic improvements.
Required Qualifications
- Minimum 3 years of managerial experience in retail, consumer services, or fast-paced operational environments
- Proven leadership and team development skills
- Strong business acumen with the ability to analyze performance metrics and implement strategic plans
- Excellent communication, problem-solving, and organizational skills
Desired Qualifications
- Understanding of e-bike mechanics or related technical experience (preferred)
- Experience with ERP/CRM systems and reporting tools (preferred)
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