Store Manager - West End
$47,840–$52,000 year
On-siteBoston, Massachusetts, United States
Job Summary
Lead the Chip City experience by driving guest hospitality, resolving concerns with empathy, and maintaining brand standards across in-store, pickup, and delivery touchpoints. Recruit, train, and coach Cookie Crew Members while modeling positivity to foster an inclusive culture. Oversee daily operations, ensure food safety compliance, and manage inventory, equipment, and labor costs to meet demand. Promote sales initiatives, track KPIs, and build effective schedules to balance team availability with business needs. Requires 1–2 years of supervisory experience, Food Protection Certification, and flexible availability including weekends and holidays. Salary is $23.00–$25.00 per hour plus bonus potential.
Required Qualifications
- 1–2 years of supervisory or management experience in food service, retail, hospitality, or similar environment
- Strong leadership skills
- Excellent communication skills
- Experience in a fast-paced, high-volume environment
- Strong understanding of food safety and sanitation practices
- Skilled at managing multiple tasks simultaneously while maintaining accuracy and composure under pressure
- Comfortable using POS systems, scheduling tools, and basic reporting
- Passion for creating memorable, customer focused experiences
- Holds a Food Protection Certification (or is willing to obtain one where required)
- Successfully completes all training programs to uphold Chip City standards
- Able to stand for extended periods and operate a cash register or related equipment
- Capable of moving throughout the bakery, stockroom, and office areas, and lifting up to 30 lbs. with or without reasonable accommodation
- Comfortable performing repetitive motions for extended periods
- Able to work in a warm, fast-paced environment around commercial ovens and baking equipment
- Flexible availability, including early mornings, evenings, weekends, and holidays
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