Store Manager
On-siteOxnard, California, United States
Job Summary
Diagnose, troubleshoot, and repair customer devices while managing staff hours, workflows, and inventory to meet monthly sales and profit goals. Schedule and approve mobile technicians, oversee all repairs to exceed uBreakiFix quality standards, and control expenditures by analyzing variances and initiating corrective actions. Train and coach employees, enforce operational policies, and handle hiring, disciplining, and terminating personnel as needed. Greet customers, explain complex technical issues simply, and answer phone calls with a professional demeanor to ensure superior service. Maintain store cleanliness, safeguard stock, and utilize the point of sale system for accurate records. Assist other assigned stores as required.
Required Qualifications
- Quick and independent learner
- Proven leadership/supervisory experience
- Success achieving and surpassing sales goals
- Outstanding customer service skills
- Experience hiring, firing, training, and developing new employees
- Excellent technical, problem solving, and analytical skills
- Exceptional organizational skills
- Strong written and oral communication skills
- Proficient in Microsoft Office
- Work well in team environment
- Ability to work flexible hours, including weekends and holidays
- High school diploma or GED
- Valid Driver's License
- Ability to pass driving, drug, and background screening
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