Store Manager- TEC
On-siteToronto, Ontario, Canada
Job Summary
Deliver continuous performance feedback and necessary training to store management and sales associates to assist them in meeting current and future position requirements. Foster a positive team environment by empowering members to participate and cooperate on store initiatives while driving employee engagement through consistent recognition and training. Ensure customer service levels are met and exceeded beyond expectations at every opportunity, prioritizing customer and employee experience over workload. Lead the store's business planning process to achieve or exceed financial plans through effective management of sales and wage budgets. Recruit quality high-level management candidates, minimize turnover, and coach staff to achieve optimal results including succession planning. Ensure store meets visual merchandising and maintenance standards, train teams in planning and supervision of store flips, and maximize on-hand inventory by focusing on selling current stock.
Required Qualifications
- 3+ years store management experience
- Computer proficiency with MS Office; Outlook, Excel, Word
- Excellent interpersonal skills supporting a team environment
- Excellent English communication - verbal and written
- Excellent time management/project skills
- Strong planning and organizational skills with a sense of priority for deadlines and attention to detail
- Must be able to work shift standing and walking
- Must be able to lift approx. 20 lbs
- Must be able to pack, unpack and move stock when supporting in receiving / stocking store functions
Desired Qualifications
- Innovative and entrepreneurial mindset to utilize all tools/support available within framework of business and develop creative approaches to drive topline results
- Provide department insight related to the customer experience and communicates information to district team and corporate office
- Achieve personal SPH goals*
- Recruit quality high level management candidates
- Contribute to long term growth by minimizing turnover, recruiting high level candidates as needed, & maintaining and developing a store team of managers and service associates able to meet service and sales goals
- Ensure management and service associates clearly understand and meet job expectations
- Schedule and facilitate training sessions where needed to develop individual and overall team skills and abilities
- Coach and mentor staff to achieve optimal results including succession planning for current and future positions
- Lead new hire on-boarding and training
- Ensure store meets visual merchandising and maintenance standards
- Ensure brand Integrity is reflected to the customer through enhancements in presentation, product, and people
- Train and support store team in the planning and supervision of store flips and regular merchandising needs
- Ensure store works to merchandising/flip calendars
- Provide necessary feedback to the corporate office and field visual teams to drive the business through visual merchandising opportunities
- Foster effective partnership with respective District/Visual/Regional visual manager to align on company initiatives
- Lead the stores' business planning process
- Achieve or exceed financial plans through effective planning and management
- Analytical and strategic management of sales and wage budgets to determine and launch actions to meet/ exceed goals
- Ensure disciplined control of all store expenses including payroll, supplies, and other controllable expenses
- To contribute to company growth through inventory management and the achievement of appropriate gross margin & return on investments
- Maximize on hand inventory by focusing on selling what we own today and actively communicating inventory needs
- Train managers and sales associates in inventory management and supervise physical inventory count
- Train, coach and audit store team regularly to ensure timelines and expectations are being met around markdown execution, promotional set up, merchandising direction, damage processing, consolidations and overall operational standards
- Ensure operational integrity & asset protection compliance in day to day operations & practices
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