Store Manager
$62,000–$94,000 year
On-siteSan Antonio, Texas, United States
Job Summary
Drive sales, profitability, and productivity across all channels by executing strategic business plans and responding to local market trends. Champion a service-first culture through personalized clienteling, resolving customer concerns with empathy, and ensuring visual merchandising meets brand standards. Lead a diverse, high-performing team by recruiting, onboarding, and retaining talent while coaching development and setting clear goals. Oversee daily operations including inventory management, payroll, and loss prevention, optimizing staffing to meet business demands. Serve as a brand ambassador representing Coach in the store and community, fostering an inclusive environment where every team member feels valued.
Required Qualifications
- 1–6 years of leadership experience in retail or service industries
- A passion for leading people and building strong, motivated teams
- A deep commitment to delivering best-in-class customer experiences that reflect Coach's heritage and values
- Strong business acumen with a focus on results and operational excellence
- Exceptional communication and interpersonal skills that foster trust and clarity
- Proficiency in Microsoft Office
- Experience with retail systems like labor management, inventory, and sales reporting tools
- Knowledge of fashion trends and competition in the market place
- Curiosity for digital engagement and social media
- A collaborative spirit and the ability to build strong vendor and community relationships
- Ability to work in a fast-paced environment
- Strong English language proficiency
- Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays)
- Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom
Desired Qualifications
- luxury or fashion background
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