Store Manager - Supermarket
On-siteBristol, England, United Kingdom
Bristol, England, United KingdomOn-siteFull TimeRetail ServicesLarge
Full TimeLargeRetail Services
Job Summary
Lead large, complex supermarket operations by delivering brilliant customer experiences and improving the customer journey through data-driven insights and long-term planning. Manage teams of colleagues and managers to ensure high service standards, financial results, and team performance while navigating change programmes and difficult decisions. Handle complex people matters, including dismissals, by applying HR policies with fairness and integrity. Own the end-to-end journey for products and customers, driving improvements across key performance indicators.
Required Qualifications
- Have significant experience leading an operation with accountabilities for delivering customer, financial and organisational outcomes.
- An established leader who role models excellent service and business values through teams of managers and colleagues.
- Uses data and insight to inform longer term planning, improve performance or customer experience and/or KPI's.
- Experience managing complex ER cases including dismissals, confident in understanding and interpreting HR policies.
- Can lead through change, delivering high engagement on change purpose whilst managing team wellbeing.
- 5S Only You've run an operation end-to-end, managing teams of colleagues and managers, owning customer experience, financial results, and team performance.
- 6S Only You've managed your own high volume, fast paced, site (or perhaps a number of them) owning the end to end journey for products and customers and being responsible for the customer, financial and team outcomes.
- You use data and insight to shape long-term plans and drive improvements across KPIs.
- You're confident handling complex people matters, including dismissals, and you apply HR policies with fairness and integrity.
- You've built and developed teams — coaching managers, unlocking potential, and creating a customer-centric culture where people thrive.
- You've led teams through change, keeping engagement high and wellbeing front and centre.
- You lead by example — living values and inspiring your team to deliver brilliant service every day.
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