Store Manager
$65,000–$75,000 year
On-siteNy, Wallonia, Kingdom of Belgium
Job Summary
Own the Studio's overall performance by driving revenue growth, analyzing business reporting, and adjusting strategies to meet sales plans. Manage retail and piercing operations through precise scheduling, labor allocation audits, and strict adherence to health, safety, and inventory protocols. Lead a team of seven or more, including piercers and sales associates, by setting clear expectations, coaching performance, and fostering a culture of belonging. Partner with Piercing Leadership to uphold technical standards and service recovery best practices while monitoring customer feedback to drive continuous improvement. Work on-site five days a week, including weekends and holidays, with open availability for evenings and peak times.
Required Qualifications
- 2+ years of management experience (e.g., Store Manager, General Manager, Studio Manager) in a customer-facing environment
- experience with jewelry, piercing, or retail services
- Proven success leading a team of 7+ employees, including specialized skill roles
- Must work on-site five days per week at minimum (40 hours) and maintain open availability, including evenings, weekends, and holidays (no overnights)
- Weekend availability (Friday, Saturday, Sunday) is required, excluding approved PTO
- Comfortable standing for extended periods (up to 8+ hours) and able to lift/move at least 20 lbs
- Able to handle chemicals safely and follow all relevant health and safety protocols
- Strong operational and financial acumen with a track record of achieving business goals
- Brings a positive attitude, ownership mindset, and creative problem-solving approach
- Highly organized, scrappy when needed, and able to navigate dynamic change using available tools and resources
Desired Qualifications
- experience with jewelry, piercing, or retail services
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