Store Manager - Selfridges London (Maternity Cover)
On-siteLondon, England, United Kingdom
Job Summary
Drive store sales performance by setting targets, analyzing KPI data to identify trends, and creating action plans to enhance productivity. Lead the store team in delivering exceptional client experiences through bespoke engagement strategies, while overseeing client data acquisition and database management. Manage daily operations including cycle counts, stock takes, product receiving, and ensuring full compliance with operational guidelines and display standards. Collaborate with headquarters on merchandizing, CRM, and inventory levels to optimize stock availability and inform buying decisions. Serve as the primary liaison between the store and internal functions to implement corporate strategies and align with brand objectives.
Required Qualifications
- Strategic Leadership
- Business Growth and Development
- Team Leadership and Talent Development
- Stakeholder Collaboration
- Inventory and Operational Excellence
- in-depth knowledge of Valentino products
- ability to develop training programs
- ability to create and implement bespoke engagement strategies
- ability to oversee the collection and management of client data
- ability to lead, motivate, and develop the store team
- ability to provide regular feedback and coaching
- ability to work closely with the in-store team and Visual Merchandising (VM) team
- ability to act as a liaison with the In-Store Visual team
- ability to serve as the primary point of contact between the store and headquarters
- ability to report on store performance, client feedback, and market trends
- ability to collaborate with headquarters functions such as merchandizing, operations, CRM and client engagement
- ability to partner with headquarters' training and HR departments
- ability to work with the merchandising and supply chain teams at headquarters
- ability to manage inventory levels
- ability to ensure the store operates in full compliance with all operational guidelines
- ability to oversee the execution of key operational and administrative tasks such as cycle counts, stock takes, product receiving, and documentation management
- ability to leverage company tools and systems (Smart XP, MY-V XP, PRISM, SAP, Training App, After Sales App, etc.)
- ability to train and support the store team in the effective use of these tools
Desired Qualifications
- ability to enhance the team's product knowledge and storytelling abilities
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