Store Manager (Retail, Cosmetics, Colaba)
On-siteMumbai, Maharashtra, India
Job Summary
Deliver excellent service to ensure high levels of customer satisfaction while motivating the sales team to meet objectives through training and mentoring. Create business strategies to attract new customers, increase store traffic, and enhance profitability, ensuring year-on-year growth. Delegate tasks, monitor operations, and follow SOPs while hiring, training, and supervising new staff. Handle customer complaints professionally and ensure compliance with health and safety regulations. Develop promotional materials, manage budgets and financial records, and monitor inventory levels to place orders as required. Prepare reports on buying trends and conduct periodic audits. Work flexible hours including weekends and holidays.
Required Qualifications
- Proven 7-10 years experience as a Store Manager or in retail management
- Strong leadership skills with the ability to train, motivate, and manage a team
- Good understanding of sales principles, customer service, and store operations
- Ability to drive sales targets and ensure consistent business growth
- Strong problem-solving skills and ability to handle customer complaints effectively
- Experience in inventory management, budgeting, and basic financial reporting
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and manage multiple responsibilities
- Knowledge of visual merchandising and in-store promotions
- Willingness to work flexible hours, including weekends and holidays
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