Store Manager Pineville, NC
On-site · Pineville, North Carolina, United States
Job Summary
Store Manager leads all retail store operations with a focus on quality and service to ensure customers have a memorable experience. Responsibilities include people leadership, coaching, cash/expense management, inventory control, loss prevention, safety, and store appearance. Drives team performance to meet or exceed KPIs and company goals (e.g., Net Promoter Score, Time to Serve, job completion, customer conversion, quality metrics) and ensures technicians are SafeTech certified with training and coaching for quality installs or repairs. Provides world-class customer service by rapidly addressing client complaints/warranty issues and collaborates with marketing to ensure proper materials are displayed. Requires high school diploma or equivalent (or 5-7 years leadership experience) and 3+ years of leadership in retail/service environments; automotive experience preferred.
Required Qualifications
- High School Diploma/GED/Equivalent OR 5-7 years leadership/supervisory experience
- 3+ years of leadership experience with an innovative approach toward incenting performance
- 3-5 years of experience in retail or service center environments; automotive experience preferred
- Proficiency with Microsoft Office Suite, web applications, and general office equipment
- Valid state-issued driver’s license
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