Store Manager
On-siteBaraboo, Wisconsin, United States
Job Summary
Oversee store operations by managing profitability, P&L, human resources, and marketing while ensuring sanitary standards and equipment maintenance. Conduct daily prep, supervise product assembly to maintain 5-minute service times, and monitor inventory and vendor deliveries. Recruit, train, and evaluate team members; prepare weekly schedules and reconcile cash procedures. Communicate with guests, resolve complaints, and project sales trends to optimize production. Work 45-48 hours per week in full uniform, adhering to federal and state labor laws. Maintain professional appearance and integrity while reporting daily store status to the owner or Area Supervisor.
Required Qualifications
- At least High school diploma or general education degree (GED)
- 1-5 Years previous supervisory and QSR management experience
- Must be able to pass criminal background and credit history check
- Requires utmost integrity, honesty, and strong leadership
- Requires excellent customer service skills and ability to handle various customer complaints with ease
- Basic computer skills, including MS Word, Excel, Outlook, Internet, and POS
- Requires basic reading and math skills, including weights and measurements
- Must be able to stand on a hard surface for long periods of time
- Able to regularly lift and/or move 25-30 pounds
- Must be able to bend, stoop, and kneel
- Must be able to use hands to finger, handle, or feel; reach with hands and arms
- Must effectively manage people
- Requires good written and oral communication skills
- Requires basic math skills, along with knowledge of store financials, P & L's, break-even analysis, food cost analysis, labor cost analysis and other financial information relative to store operations
- Able to maintain regular attendance
- Requires flexibility to cover shifts in the event of absent employees
- Able to maintain safe standards for front and back of house
- Must be at the store in full uniform and ready to begin work at scheduled time
- Work 45-48 hours per week
- Maintains a professional appearance at all times by wearing clean and wrinkle-free Papa Murphy's uniform
- Ensures that Papa Murphy's standards for operations are met in the store
- Inspects prep areas and kitchen utensils and equipment to ensure sanitary standards are met in accordance with Papa Murphy's and local health department standards
- Responsible for the physical facility including minor repair and preventive maintenance on equipment
- Responsible for communication with guest, resolving guest concerns with the utmost professionalism, maintaining total guest satisfaction
- Responsible to track and reconcile all promotion coupons and gift certificates, and balancing them with the daily sales report
- Responsible to be at the store in full uniform and ready to begin work at scheduled time
- Work 45-48 hours per week
- Maintains a professional appearance at all times by wearing clean and wrinkle-free Papa Murphy's uniform
- Responsible for monitoring cash procedures in the store and ensuring accuracy of bank deposits, cash drawers, and justifies all cash variances, strictly adhering to the PMI Cash Handling and Deposit Agreement
- Responsible for recruiting, interviewing and staffing their store with adequate levels of qualified team members, conducting orientations, training, performance evaluations and dealing with corrective disciplinary action of store team members
- Maintains fair and consistent treatment of team members
- Responsible for using the proper training procedures for training team members
- Completes and posts the weekly schedules for team members one week in advance
- Responsible for store being in compliance with Federal, State and Local labor laws
- Minimum Age 18+ years old
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