Store Manager - Midas
$45,000–$75,000 year
On-siteAppleton, Wisconsin, United States
Appleton, Wisconsin, United StatesOn-siteFull Time$45,000–$75,000 yearLarge
Full TimeLarge
Job Summary
Manage daily store operations, including scheduling, staffing, and workflow optimization to ensure efficient service completion and compliance with safety standards. Analyze key performance indicators to track shop performance and implement strategies for customer retention and business growth. Oversee inventory levels, control business costs, and handle payroll, injury claims, and P-Card responsibilities to support budget objectives. Provide legendary customer service by resolving concerns, applying promotions, and conducting post-service follow-ups to maximize conversion rates. Direct supervisory duties include training, evaluating, and disciplining employees while fostering an inclusive team culture. Fulfill opening and closing procedures, manage security protocols, and enforce OSHA safety policies to maintain a clean, organized work environment. Collaborate with senior management on business plans and budgets.
Required Qualifications
- Minimum age requirement of eighteen years
- An active and unrestricted driver's license
- A high school diploma or equivalent
- A minimum of three years of related experience
- A minimum of three years of managerial experience
- Must be legally authorized to work within the United States while employed by Leeds West Groups
- Successful completion of background check
- Successful completion of a Motor Vehicle Records (MVR) check and ability to maintain a clean driving record
- Strong sense of integrity
- Excellent people management skills
- Excellent analytical, decision-making, and problem-solving skills
- Excellent active listening skills
- Excellent verbal and written communication skills
- Excellent interpersonal, supervisory, diplomacy, and leadership skills
- Excellent sales and customer service skills
- Extensive knowledge of the automotive industry, automotive repair, business acumen, finance principles, procedures, and best practices
- Strong technical knowledge of automotive systems, diagnostics, and repair procedures
- Excellent organizational skills and attention to detail
- Excellent time management skills
- Proficient with technology, computer, and software systems, including Digital Vehicle Inspections (DVI)
- Proficient in inventory and expense management
- Ability to thrive in a high-paced sales environment
- Ability to provide and receive constructive feedback
- Ability to manage priorities, multitask, and complete objectives with minimal supervision
- Ability to meet consistent attendance expectations
- Physical strength, agility, dexterity, and endurance
- Physical endurance to work long hours in a fast-paced environment, often under tight deadlines
- Precise hand-eye coordination and manual dexterity
- Adequate vision, hearing and speaking abilities
- Physical ability to lift and carry heavy parts and equipment weighing up to 50 pounds or more
- Ability to stand, walk, bend, kneel, stoop, crouch, crawl, reach, drive, climb, and perform repetitive motions
- Ability to work in indoor and outdoor climates and changing temperatures
- Ability to comply with OSHA safe workplace standards
- Ability to wear and use Personal Protective Equipment (PPE)
- Ability to adhere to uniform standards
- Ability to work Monday through Saturday and Sunday
- Ability to work at least 50 hours of work per week
- Ability to work long hours and frequent weekend work
- Ability to exercise discretion and independent judgment with respect to matters that significantly impact business operations
- Ability to analyze and monitor key performance indicators (KPIs) to track shop performance and identify areas for improvement
- Ability to develop and implement strategies for customer retention and future business growth to maximize and exceed business objectives and sales and profitability goals
- Ability to achieve high call conversion rates
- Ability to correctly apply sales promotions and discounts
- Ability to promote financing options
- Ability to ensure quality repair services
- Ability to conduct post-service follow-ups
- Ability to obtain positive customer reviews
- Ability to effectively resolve customer concerns and complaints promptly
- Ability to oversee, analyze, manage, and control inventory levels, inventory shrinkages, business costs and expenses, responsible use of P-Card, payroll management, injury and damage claims
- Ability to act as a key holder for the facility and successfully fulfill opening and closing procedures, including but not limited to nightly deposits, system close-out procedures, responding to alarms and security concerns after hours
- Ability to analyze, reduce, and minimize workplace safety concerns, injuries, and damages through training, enforcement, and team compliance with OSHA and company safety policies, procedures, and industry best practices
- Ability to ensure test drives are conducted correctly and in accordance with company policy, procedures, safety best practices, and traffic laws
- Ability to maintain a clean, organized, and safe work environment in accordance with company policies and OSHA regulations
- Ability to stay current on industry trends, technology advancements, and regulatory changes affecting automotive repair and safety
- Ability to collaborate with senior management to develop and execute business plans, directives, initiatives, programs, budgets, and more
- Authority to direct, train, develop, mentor, support, evaluate, and effectively discipline employees
- Ability to participate in and provide recommendations for the hiring, firing, advancement, promotion, or any other change of status of other employees
- Ability to lead and foster a strong, inclusive, and cohesive team environment and culture
- Ability to implement, champion, and enforce business and leadership initiatives, directives, policies, procedures, best practices, and programs through conducting team meetings, training, audits, and more
- Ability to manage the workflow, quality of work, and work schedules for all employees
- Zero-tolerance policy for drugs, alcohol, weapons, violence, harassment, or discrimination
- Ability to conduct themselves positively, respectfully, ethically, and professionally
Desired Qualifications
- A bachelor's degree in business management or a related field
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