Store Manager
$85,000–$95,000 year
On-siteChestnut Hills, Maryland, United States
Job Summary
Drive store profitability by managing all aspects of profit, customer experience, people, merchandising, and operations to exceed targets. Lead a high-performing team through hiring, onboarding, training, and scheduling while maintaining strict inventory accuracy, cycle counts, and shrink mitigation. Oversee back-of-house flow for order fulfillment, BOPIS, and phone sales, ensuring efficient packaging and delivery standards. Enforce brand visual standards, manage campaign signage, and coach staff on service excellence and product offerings like piercing and engraving. Resolve escalations with cross-functional partners to remove roadblocks and drive revenue growth in a fast-paced retail environment.
Required Qualifications
- Experience in high-volume retail environment
- Understanding of local market and requirements relevant to new store openings
- Financial management experience with success in driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses
- Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast paced environments
- Demonstrated understanding of service excellence in a consumer environment
- Excellent communication skills
- Deep local knowledge and informed of trends in retail, you're well connected, and you know how to navigate and grow your network to get the introductions you need
- Desire to work in a fast paced, entrepreneurial environment–you understand the importance of experimentation and iteration
- Proficient in using point-of-sale systems, inventory management software, and other retail technology
- Must be able to lift 50 lbs
Desired Qualifications
- Bonus: You have opened a store from scratch
- Bonus: You have worked at a start-up or fast growing company
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