Store Manager (Luxury Retail)
$95,000–$105,000 year
On-sitePalo Alto, California, United States
Job Summary
Lead a high-performing retail team to exceed sales and service goals through daily coaching, recruitment, and performance analysis. Drive store profitability by managing KPIs, executing visual merchandising standards, and overseeing inventory and loss prevention. Act as a brand ambassador to build loyal client relationships via CRM, personalized service, and bespoke in-home consultations. Establish partnerships with interior designers and hospitality partners while ensuring full compliance with company policies. Oversee scheduling, reporting, and financial performance to continuously improve store results. Requires several years of luxury retail management experience and a flexible schedule including evenings and weekends.
Required Qualifications
- Several years of retail management experience
- Proven track record of driving revenue growth and leading high-performing teams
- Strong business acumen with the ability to analyze trends and adapt strategies
- Exceptional leadership, communication, and interpersonal skills
- Experience with CRM tools, clienteling, and relationship-driven selling
- Highly organized with strong problem-solving and decision-making abilities
- Proficiency in POS systems, Microsoft Office, and Google Workspace
- Flexible schedule, including evenings, weekends, and holidays
- Ability to lift and mobilize items up to 40 lbs. using appropriate equipment and techniques
- Ability to move throughout the boutique, stockroom, and offsite locations as needed
- Ability to stand for extended periods and perform physical tasks including bending, stooping, and climbing ladders
Desired Qualifications
- preferably within luxury retail, hospitality, or interior design
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