Store Manager II (Crown Heights)

Job Summary

Required Qualifications

• •Undergraduate degree or equivalent experience
• •4+ years related experience required (retail, customer service and/or financial services industries)
• •supervisory, leadership and coaching experience required
• •4+ years experience of proven business development skills, including ability to conceptualize and implement strategies
• •4+ years of proven leadership and coaching experience required
• •Small Business and Consumer lending experience required
• •Knowledge of Bank product lines and services as well as an understanding of Store operations and security
• •Proven ability to manage competing priorities, strategically aligning efforts and activities to meet Store goals and objectives
• •Strong financial analysis skills
• •Strong presentation, analytical, interpersonal and collaborative skills with all levels of internal and external customers
• •Excellent verbal and written communication skills
• •Demonstrated ability to lead and motivate team members
• •Proficient with Microsoft Office suite
• •Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36
• •Must be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007
• •Satisfactory results on a criminal background check and a credit report check
• •Must be able to lift 25 lbs. (occasional)
• •Must be able to lift over 25 lbs. (occasional)
• •Must be able to squat (occasional)
• •Must be able to bend (occasional)
• •Must be able to kneel (occasional)
• •Must be able to crawl (occasional)
• •Must be able to climb (occasional)
• •Must be able to reach overhead (occasional)
• •Must be able to reach forward (occasional)
• •Must be able to push (occasional)
• •Must be able to pull (occasional)
• •Must be able to twist (occasional)
• •Must be able to concentrate for long periods of time
• •Must be able to read, write and comprehend instructions
• •Must be able to add, subtract, multiply and divide
• •Must be able to respond quickly to sounds
• •Must be able to sit (frequent)
• •Must be able to stand (frequent)
• •Must be able to walk (frequent)
• •Must be able to move safely in confined spaces (occasional)
• •Must be able to perform multiple tasks
• •Must be able to apply common sense to deal with problems involving standardized situations
• •Must be able to manage a medium sized store and team (based on U.S. TD Bank store levelling criteria)
• •Must be able to oversee and lead a medium and/or complex and/or Denovo Store
• •Must be able to manage multiple store locations and/or a diverse and complex customer base, if required
• •Must be able to act as peer mentor to developing store managers
• •Must be able to originate loan applications, handles Conditions of Lending and conducts loan closings
• •Must be able to maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)
• •Must be able to manage the Store budget to meet expense and revenue objectives and revenue and manages expenses
• •Must be able to ensure colleagues are in compliance with all human resources policies, procedures and guidelines of conduct
• •Must be able to recruit for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
• •Must be able to act as a brand ambassador for your business area/function and the bank, both internally and/or externally
• •Must be able to maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
• •Must be able to ensure colleagues are knowledgeable; and assumes responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct
• •Must be able to keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
• •Must be able to ensure necessary due diligence to support the accuracy of all customer transactions/activities
• •Must be able to follow and ensure colleagues understand and apply bank operating policies and procedures
• •Must be able to protect the interests of the organization – identifies and manages risks, and escalates non-standard, high risk transactions/activities as necessary
• •Must be able to work alongside other business lines including Wealth and Business Banking to stay abreast of emerging trends in the market, support referrals across business lines through ongoing training and coaching to store colleagues
• •Must be able to leads, coaches and develops store teammates to create a consistent legendary customer experience
• •Must be able to coaches teammates to provide the best advice to potential and existing TD Bank customers
• •Must be able to be responsible for management of the overall team providing both leadership and guidance
• •Must be able to sets targets and objectives for the team, and holds the team accountable to deliver results and objectives
• •Must be able to grows team expertise to align with business/enterprise demand and direction; assesses team skills and capabilities and continually looks for ways to provide and enhance the value they deliver to customers
• •Must be able to leads a high performing team; provides on-going feedback and performance reviews, coaches and develops colleagues and ensures performance management activities are undertaken and completed for all colleagues
• •Must be able to leads the process of setting performance objectives for the team; tracks, monitors and effectively addresses and/or rewards performance in a timely manner
• •Must be able to ensures colleagues are in compliance with all human resources policies, procedures and guidelines of conduct and escalates to the appropriate partners to manage colleague risk
• •Must be able to shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teams
• •Must be able to supports an environment where team freely escalates business challenges; facilitates change through positive reinforcement of milestones and successes
• •Must be able to establishes and fosters a cohesive team; promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives
• •Must be able to acts as the highest point of escalation/contact within the store for issues raised from customers, other internal groups and/or partners
• •Must be able to oversees management of team requiring workforce to decision on acceptable level of risk-Moderate to High risk potential (loss/reputational)
• •Must be able to acts as the peer mentor to developing store managers
• •Must be able to requires deep expert knowledge of the business, banking and bank operations
• •Must be able to requires deep expert process management knowledge and deep expert knowledge of the risk profile for team processes supported, advanced knowledge in identifying, tracking and resolving gaps
• •Must be able to provides coaching, mentorship and guidance to others within area of expertise
• •Must be able to provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• •Must be able to manages a medium sized store and team (based on U.S. TD Bank store levelling criteria)
• •Must be able to oversees and leads a medium and/or complex and/or Denovo Store while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results
• •Must be able to Accountable for achieving both Store and individual performance metrics
• •Must be able to Ability to manage multiple store locations and/or a diverse and complex customer base, if required
• •Must be able to Acts as peer mentor to developing store managers
• •Must be able to Requires deep expert knowledge of the business, banking and bank operations
• •Must be able to Requires deep expert process management knowledge and deep expert knowledge of the risk profile for team processes supported, advanced knowledge in identifying, tracking and resolving gaps
• •Must be able to Provides coaching, mentorship and guidance to others within area of expertise
• •Must be able to Oversees management of team requiring workforce to decision on acceptable level of risk-Moderate to High risk potential (loss/reputational)
• •Must be able to Acts as the highest point of escalation/contact within the store for issues raised from customers, other internal groups and/or partners
• •Must be able to Originates loan applications, handles Conditions of Lending and conducts loan closings
• •Must be able to Maintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)
• •Must be able to Leads, coaches and develops a team of service and advice colleagues on services, product and sales informational conversations and/or advice-giving service strategies and tactics to improve the overall customer experience which includes improving overall financial confidence in both colleagues and customers
• •Must be able to Coaches to ensure customer issues are handled appropriately through customer problem resolution guidelines and personally participates in the negotiation and problem resolution where necessary
• •Must be able to Actively promotes the Bank's presence/brand within the community through participation and leadership in community business groups, initiatives, fundraisers, etc.
• •Must be able to Builds relationships by promoting a client/customer centered organization and proactively addresses customer needs
• •Must be able to Contributes to the execution and achievement of the team and the store's service customer experience targets by coaching/modeling appropriate attributes and behaviors; leads the store in the execution of advice plan/objectives
• •Must be able to Provides oversight of store premises and ensures the customer and colleague areas are professional and inviting in appearance
• •Must be able to Ensures overall colleague scheduling is optimal to meet customer demands
• •Must be able to Provides ownership/oversight of complex daily operational/administrative duties
• •Must be able to Creates store-specific strategies to grow the business
• •Must be able to Uses reporting to identify opportunities to acquire and deepen customer relationships to drive deposits, investment and loan growth
• •Must be able to Partners with Specialists to grow and advise new and existing customers
• •Must be able to Works with partners, including Small Business, Commercial, Consumer Lending and Wealth to grow the Store Portfolio
• •Must be able to Manages the Store budget to meet expense and revenue objectives and revenue and manages expenses
• •Must be able to Drives One TD - Builds and sustains awareness and engagement to increase partnership across Retail and all Lines of Business with a focus to Digital to meet and exceed goals
• •Must be able to Proactively reaches out to prospects to develop and deepen relationships through needs-based conversations
• •Must be able to Identifies and develops relationships with Personal, Small Business and Center and Influence (COIs) to generate demand for TD products and services
• •Must be able to Achieves business objective for Operational Excellence
• •Must be able to Ensures necessary due diligence to support the accuracy of all customer transactions/activities
• •Must be able to Follows and ensures colleagues understand and apply bank operating policies and procedures
• •Must be able to Protects the interests of the organization – identifies and manages risks, and escalates non-standard, high risk transactions/activities as necessary
• •Must be able to Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
• •Must be able to Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
• •Must be able to Ensures colleagues are knowledgeable; and assumes responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct
• •Must be able to Works alongside other business lines including Wealth and Business Banking to stay abreast of emerging trends in the market, support referrals across business lines through ongoing training and coaching to store colleagues
• •Must be able to Leads, coaches and develops store teammates to create a consistent legendary customer experience
• •Must be able to Coaches teammates to provide the best advice to potential and existing TD Bank customers
• •Must be able to Responsible for management of the overall team providing both leadership and guidance
• •Must be able to Sets targets and objectives for the team, and holds the team accountable to deliver results and objectives
• •Must be able to Grows team expertise to align with business/enterprise demand and direction; assesses team skills and capabilities and continually looks for ways to provide and enhance the value they deliver to customers
• •Must be able to Leads a high performing team; provides on-going feedback and performance reviews, coaches and develops colleagues and ensures performance management activities are undertaken and completed for all colleagues
• •Must be able to Leads the process of setting performance objectives for the team; tracks, monitors and effectively addresses and/or rewards performance in a timely manner
• •Must be able to Ensures colleagues are in compliance with all human resources policies, procedures and guidelines of conduct and escalates to the appropriate partners to manage colleague risk
• •Must be able to Shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teams
• •Must be able to Supports an environment where team freely escalates business challenges; facilitates change through positive reinforcement of milestones and successes
• •Must be able to Establishes and fosters a cohesive team; promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives
• •Must be able to Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally
• •Must be able to Colleagues at higher levels may be responsible for acting as a leader in the provision of One TD services to customers, demonstrating cohesive partnership for business planning and community involvement
• •Must be able to Colleagues at the highest levels may be responsible for acting as a leader in the Market and/or Region for change management, performance measures/management, and talent pipeline development
• •Must be able to Must be able to lift 25 lbs. (occasional)
• •Must be able to lift over 25 lbs. (occasional)
• •Must be able to squat (occasional)
• •Must be able to bend (occasional)
• •Must be able to kneel (occasional)
• •Must be able to crawl (occasional)
• •Must be able to climb (occasional)
• •Must be able to reach overhead (occasional)
• •Must be able to reach forward (occasional)
• •Must be able to push (occasional)
• •Must be able to pull (occasional)
• •Must be able to twist (occasional)
• •Must be able to concentrate for long periods of time
• •Must be able to read, write and comprehend instructions
• •Must be able to add, subtract, multiply and divide
• •Must be able to respond quickly to sounds
• •Must be able to sit (frequent)
• •Must be able to stand (frequent)
• •Must be able to walk (frequent)
• •Must be able to move safely in confined spaces (occasional)
• •Must be able to perform multiple tasks
• •Must be able to apply common sense to deal with problems involving standardized situations

Desired Qualifications

• •Notary License (preferred)