Store Manager II/Bilingual Khmer or Vietnamese preferred
$91,000–$136,240 year
On-sitePhiladelphia, Pennsylvania, United States
Job Summary
Develop and lead a store portfolio to drive deposits, loans, and fees while managing a medium-sized team to deliver a legendary customer experience. Hire talent, set goals, and coach staff on product knowledge and sales strategies to deepen client relationships and achieve business growth. Oversee daily operations, including loan applications, closings, and risk management for moderate to high-risk transactions, while ensuring compliance with bank policies and regulatory requirements. Manage the store budget, optimize scheduling, and resolve complex customer issues through negotiation and problem resolution.
Required Qualifications
- Undergraduate degree or equivalent experience
- 4+ years related experience required (retail, customer service and/or financial services industries)
- supervisory, leadership and coaching experience required
- 4+ years experience of proven business development skills, including ability to conceptualize and implement strategies
- 4+ years of proven leadership and coaching experience required
- Small Business and Consumer lending experience required
- Knowledge of Bank product lines and services as well as an understanding of Store operations and security
- Proven ability to manage competing priorities, strategically aligning efforts and activities to meet Store goals and objectives
- Strong financial analysis skills
- Strong presentation, analytical, interpersonal and collaborative skills with all levels of internal and external customers
- Excellent verbal and written communication skills
- Demonstrated ability to lead and motivate team members
- Proficient with Microsoft Office suite
- Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36
- Must be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007
- Satisfactory results on a criminal background check and a credit report check
- Statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority
Desired Qualifications
- Bilingual Khmer or Vietnamese preferred
- Notary License (preferred)
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