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H&M GroupPosted 3 weeks ago

Store Manager

$86,025–$96,778 year

On-siteLos Angeles, California, United States

Full TimeSenior LevelEnterpriseRetail

Job Summary

Guide the store team to deliver personalized styling advice and expert product knowledge while interpreting sales data to drive commercial success. Lead managers, visual merchandisers, and sales advisors in exceeding operational standards, managing recruitment, onboarding, and tailored development plans for high-potential individuals. Oversee all store operations including compliance, security, and visual merchandising to ensure efficiency and uphold excellence. Foster a positive, inclusive environment where people thrive. This full-time, 40-hour role requires comfort with varied hours including evenings, weekends, and holidays.

Required Qualifications

  • Customer-Focused: A strong customer-centric mindset, with a proven track record from past retail experience of leveraging customer feedback to inform business decisions and drive performance
  • Business Acumen: Strong commercial awareness and a deep understanding of the broader retail landscape/KPI's, with a proven ability to align business objectives with evolving customer needs
  • Team Leadership: Proven ability to lead teams / other leaders in fast-paced retail environments, consistently delivering high standards of customer service while driving sales and profitability
  • Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development
  • Excellent Communication: A clear, confident, and empathetic communicator, Strong in engaging with both customers and teams, while effectively conveying operational direction and articulating broader long terms goals /vision
  • Coaching & Development: Experienced in giving constructive feedback and supporting others to grow and improve
  • Adaptability & Flexibility: Responsive to shifting priorities, with the agility to embrace new opportunities and the openness to consider diverse perspectives when making decisions and future plans
  • Operational Excellence: Strong understanding of store operations, compliance/security issues, and retail standards, with experience in leading and training teams
  • Comfortable working varied hours, including evenings, weekends, and holidays
  • This is a Full Time position with a contract of 40 hours a week
  • Apply by sending in your CV in English as soon as possible
  • Please note this position is offered on a local contract, therefore you should have the legal right to work in the United States before applying

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