Store Manager
$70,491–$119,829 year
On-site · Chula Vista, California, United States
Job Summary
Responsible for every aspect of the store operation, which includes: selecting, coaching and developing store teammates as well as merchandising, advertising and promotion of products and services. Drive store sales & promotions. Build customer satisfaction & loyalty creating results for teammates, customers and the company. Understand alternative tire sourcing and competitors. Track and meet payroll, budgets and store goals. Keep records and relevant financial information current. Manage, schedule and assign staff according to their skill level. Attend paid training to stay up-to-date with new developments in the automotive service industry. Follow up with customers to obtain feedback and ensure they are satisfied with received. Other duties as assigned.
Required Qualifications
- High School Diploma or equivalent
- Demonstrated success in retail sales management
- Problem solving skills as it relates to customer complaints
- Aptitude to manage inventory, order scheduling, and merchandising displays
- Must have the ability to assist customers for personal sales as well as complaints to ensure customer retention and loyalty
- Exceptional teammate and customer communication skills
- Negotiation and conflict resolution skills
- Must have a valid automobile driver's license at all times and be able to drive customer and company vehicles
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