Store Manager BluFox Mobile- Reisterstown
On-site · Reisterstown, Maryland, United States
Job Summary
Lead, coach, and develop a high-performing retail sales team; recruit, interview, onboard, and train new employees; foster a positive, customer-focused, and sales-driven culture; conduct performance reviews, coaching sessions, and development planning; drive store revenue and exceed sales goals; monitor KPIs including sales performance, customer satisfaction, and productivity; identify opportunities to increase customer acquisition and retention; implement sales strategies that support company growth objectives; deliver exceptional customer service and create a best-in-class customer experience; resolve customer concerns quickly and professionally; build strong relationships with customers and the local community; ensure team members maintain expert knowledge of Comcast Xfinity products and services; manage daily store operations, scheduling, and staffing; maintain inventory accuracy and merchandising standards; ensure compliance with company policies and operational procedures; analyze sales reports and business metrics to improve performance.
Required Qualifications
- Fluent in both English and Spanish
- Previous experience as a Retail Store Manager, Sales Manager, Wireless Retail Manager, Telecommunications Manager, Customer Service Manager
- Strong leadership, coaching, and employee development skills
- Proven ability to drive sales growth and achieve performance goals
- Excellent communication and relationship-building abilities
- Strong analytical and problem-solving skills
- Ability to work flexible schedules, including evenings, weekends, and holidays
Desired Qualifications
- Bilingual (English and Spanish)
- Retail leadership experience
- Store management
- Sales management
- Team development
- Customer service excellence
- Inventory management
- Scheduling and staffing
- Recruiting and onboarding
- Coaching and performance reviews
- KPI analysis
- Comcast Xfinity product knowledge
- Mult-unit or high-volume sales experience
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