Store Manager
$120,000–$120,000 year
On-siteFalmouth, Massachusetts, United States
Job Summary
Oversee daily store operations including open/close procedures, work order management, CICO checks, and cash handling while ensuring inventory control and loss prevention. Drive team performance to meet KPIs for Net Promoter Score, time to serve, and job quality, while coaching technicians to maintain SafeTechTM certification and proper equipment maintenance. Provide high-level customer service by addressing complaints and warranty issues, manage staffing and scheduling, and ensure compliance with federal, state, and local regulations. Requires valid driver's license, 3+ years of leadership experience, and proficiency with Microsoft Office.
Required Qualifications
- High School Diploma/GED/Equivalent OR 5-7 years leadership/supervisory experience, preferred
- Valid state-issued driver's license
- 3+ years of leadership experience with an innovative approach toward incenting performance
- 3-5 years of experience in retail or service center environments
- automotive experience
- Proficiency with Microsoft Office Suite, web applications, and general office equipment
- Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce
- Comfort working outside in a variety of weather conditions
- Present a professional appearance and wear personal protective equipment
- lifting and carrying up to 35 lbs. for short periods
- working at elevated heights
- remaining on your feet for extended periods
Desired Qualifications
- 5-7 years leadership/supervisory experience, preferred
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