Store Manager
$120,000–$120,000 year
On-siteZeeland, Michigan, United States
Job Summary
Oversee daily store operations including open/closing procedures, work order management, CICO checks, inventory control, cash handling, and staffing. Drive team performance to meet KPIs such as Net Promoter Score, Time to Serve, and job completion while ensuring all technicians are SafeTechTM certified and performing quality installs. Provide leadership through coaching, positive reinforcement, and guidance on vehicle/equipment maintenance and recordkeeping. Respond quickly to client complaints and warranty issues to maintain world-class service standards. Maintain compliance with federal, state, and local regulations while managing safety and store appearance.
Required Qualifications
- High School Diploma/GED/Equivalent OR 5-7 years leadership/supervisory experience, preferred
- Valid state-issued driver's license
- 3+ years of leadership experience with an innovative approach toward incenting performance
- 3-5 years of experience in retail or service center environments
- Proficiency with Microsoft Office Suite, web applications, and general office equipment
- Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce
- Comfort working outside in a variety of weather conditions
- Present a professional appearance and wear personal protective equipment
- Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods
- SafeTechTM certified
Desired Qualifications
- automotive experience
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