Store Customer Service Manager

Lead store customer service by developing human capital, recruiting talent, and ensuring compliance with legal obligations while managing compensation and performance. Forecast and schedule welcoming and cashing hours to guarantee teammate availability, then manage all digital and in-store processes including orders, lockers, and returns to optimize the checkout journey. Analyze customer data to drive omnichannel growth, animate loyalty programs and event roadmaps, and measure the impact of actions on store PNL. Act for a safe environment and ensure cash tools are operational. Manage Decathlon's local customer experience, serve profitable growth, and deliver best-in-class welcoming and cashing experiences across all channels.