Store Coach
$36,816–$36,816 year
On-siteCharlotte, North Carolina, United States
Charlotte, North Carolina, United StatesOn-sitePart Time$36,816–$36,816 yearEnterprise
Part TimeEnterprise
Job Summary
Set and sustain high energy during shifts by creating a welcoming atmosphere for both Squad Crew and customers. Lead, coach, and develop the skills of Shift Supervisors and Squad Crew while managing shift duties checklists and addressing equipment malfunctions. Handle Keyholder cash responsibilities and listen to resolve Squad or customer concerns, escalating issues to the General Manager as appropriate. Focus on the growth and well-being of the team to celebrate wins. This Store Coach role supports the restaurant leadership team, with over 70% of leaders promoted internally.
Required Qualifications
- Minimum of 1 year of customer service or restaurant experience
- Must be at least 18 years old
- Previous experience coaching, teaching and inspiring others
- Proven success in following and enforcing processes and standards; correcting and coaching in a compassionate manner
- Customer service skills and a proven ability to remain calm and focused
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