Store Advisor, Suburban Square (Philadelphia)
On-sitePhiladelphia, Pennsylvania, United States
Job Summary
Respond to fan inquiries and resolve issues positively while delivering a premium, individualized customer experience rooted in the Cloud CX philosophy. Assist with unpacking, back-stocking, and organizing deliveries to ensure inventory is efficiently managed, and help maintain a clean, organized, and safe work environment adhering to Health & Safety standards. Support daily operational tasks such as restocking shelves, updating displays, and managing product flow. Contribute ideas for in-store events and community engagement to boost fan interactions and store presence. Requires 1+ years of retail or customer service experience, ability to work weekends, evenings, and holidays. Join the Retail team, the heartbeat of On, creating immersive, design-led spaces that offer unforgettable experiences for fans globally.
Required Qualifications
- 1+ years of relevant experience in retail or in a customer service-related field
- Understanding of service excellence
- Ability to engage fans
- Ability to address fan needs
- Ability to provide effective solutions
- Organizational skills
- Attention to detail
- Excellent communication skills
- Ability to provide constructive feedback to improve store processes and fan experiences
- Ability to work weekends, evenings and holidays as needed
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