Stop Setter phone clerk
On-siteSanta Ana, California, United States
Job Summary
Contact medical facilities, hospitals, and custodians to schedule appointments for record copying, pickup, or subpoena status. Confirm availability of medical, billing, radiology, and electronic records, then obtain completed declarations and verify correct date ranges. Document all appointment details, times, and special instructions accurately in the company system. Identify missing information or delays and notify the customer service representative immediately. Maintain professional phone etiquette while meeting daily call and appointment-setting goals. Follow company procedures and HIPAA confidentiality requirements.
Required Qualifications
- High school diploma or equivalent
- Dependable with excellent attendance and punctuality
- Ability to work independently while functioning as part of a team
Desired Qualifications
- Previous customer service, call center, scheduling, medical office, or legal support experience
- Strong telephone communication skills
- Excellent organizational and time management abilities
- Ability to multitask and prioritize work effectively
- Strong attention to detail
- Basic computer skills, including Microsoft Office/Outlook and the ability to learn company software
- Professional and courteous phone etiquette
- Strong listening and communication skills
- Problem-solving skills and attention to detail
- Ability to work efficiently in a fast-paced environment
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.