Stock Plan International Trading
On-siteSalt Lake City, Utah, United States
Job Summary
Provide live language support to international participants in Japanese and English, handling inquiries about stock plan accounts, communicating balances, and executing trades. Educate employees on deferred compensation and award details while coaching peers on call quality and monitoring compliance in a foreign language. Partner with business units to drive process improvements and leverage multiple systems to resolve customer needs efficiently. Engage with participants to help them achieve financial dreams through insightful conversations and product education. Requires fluency in Japanese, Series 7 and 63 certifications, and ability to work overnight schedules.
Required Qualifications
- Fluent in Japanese
- Strong English skills
- Customer service experience
- Ability to work overnight schedule
- Robust influencing, consulting, and communication skills
- Experience delivering outstanding customer service in a metric-oriented environment
- Strong aptitude for embracing new technology
- Ability to simultaneously leverage multiple systems and resources
- Desire to coach fellow associates on call quality in Japanese
- Capability to manage risk in a foreign language
- Ability to monitor peer calls for compliance with industry standards
- Keen interest in the financial services market, economy and industry trends
- Capability to manage risk in a foreign language, including monitoring peer calls for compliance with industry standards
Desired Qualifications
- FINRA Series 7
- FINRA Series 63
- Ability to acquire FINRA Series 7 and 63 upon hire
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