Step Up Supervisor
On-siteNorwich, England, United Kingdom
Job Summary
Execute store operations during scheduled shifts by organizing opening and closing duties, deploying partners, and delegating tasks to maintain the Starbucks Experience. Anticipate customer and store needs by evaluating the environment, delivering legendary customer service, and responding to individual customer requests. Provide clear, specific, and respectful coaching to partners on shift to ensure operational excellence while monitoring morale and communicating performance feedback to the manager. Adhere to all operational policies, including cash handling, safety, and sanitation guidelines, while maintaining regular attendance and punctuality.
Required Qualifications
- Customer service experience in a retail or restaurant environment - 1 Year
- Ability to direct the work of others
- Ability to learn quickly
- Effective oral communication skills
- Knowledge of the retail environment
- Strong interpersonal skills
- Ability to work as part of a team
- Ability to build relationships
- Puts the customer first
- Has a relentless focus on the customer
- Works well with others
- Leads courageously
- Develops continuously
- Achieves results
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