Station Lead
On-siteLagos, Lagos, Nigeria
Job Summary
Oversee station-level operations, ensuring repayment compliance, asset control, risk prevention, and rider conduct across assigned parking stations. Supervise Station Officers on enforcement, conduct, and engagement while supporting them to perform effectively. Monitor station inflow/outflow, review daily and weekly reports, and track key metrics such as repayment compliance rates and asset loss incidents. Coordinate authorized immobilisation, recovery, or asset control actions for missing or damaged items, and escalate high-risk cases promptly. Address performance gaps, misconduct, or non-compliance by Officers, and act as the primary station-level escalation point for complex rider disputes. Ensure strict adherence to company policies, ethics, and safety standards while avoiding cash-handling where applicable.
Required Qualifications
- Minimum of B.Sc or HND in any relevant discipline
- Experience in field operations, enforcement, or asset-based operations
- Proficiency in the use of Microsoft Excel or Google sheets
- Supervisory or team leadership experience
- Strong understanding of compliance and risk control
- Ability to manage conflict and enforce rules professionally
- High level of integrity, discipline, and attention to detail
- Strong interpersonal and communication skills
- Firm but respectful enforcement capability
- Attention to detail and record-keeping
- Integrity and ethical judgement
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