Start your IT career with Span
On-siteZagreb, Zagreb, Croatia
Job Summary
Monitor IT infrastructure using SCOM and other systems to identify potential issues before they escalate. Manage incidents and service requests through an in-house ticketing system, performing initial troubleshooting and resolving tickets independently or escalating complex issues. Address common support areas including M365 technologies and Identity Management challenges. Operate in a 24/7 schedule with a 6+2 shift rotation. This entry-level role pairs you with a dedicated mentor and offers a structured path to grow into System Administrator or System Engineer positions. Span provides comprehensive training, performance feedback, and opportunities to earn professional certificates.
Required Qualifications
- basic understanding of IT infrastructure
- Windows environments
- Active Directory
- DNS
- DHCP
- ability to operate in a 24/7 schedule
- ability to work a 6+2 shift rotation
Desired Qualifications
- passion about technology
- eagerness to learn
- ability to identify potential issues before they escalate
- ability to perform initial troubleshooting
- ability to resolve tickets independently
- ability to escalate complex issues
- extensive work with M365 technologies
- troubleshooting email-related issues
- experience addressing Identity Management challenges
- ability to ensure secure and efficient user access
- ability to leverage an in-house ticketing system
- ability to manage incidents and service requests
- robust knowledge base
- predefined access rights
- ability to work with customer systems
- ability to maintain seamless IT operations
- technical expertise
- problem-solving skills
- great communication
- ability to ensure the smooth functioning of customer environments
- ability to manage escalations
- ability to maintain IT systems
- ability to optimize and improve existing IT systems
- ability to provide ongoing support
- ability to collaborate closely with customers
- ability to collaborate closely with teammates
- ability to solve advanced issues
- ability to mentor teammates
- ability to lead critical projects
- ability to work at least 80% of full-time hours
- ability to gain hands-on experience
- ability to build a solid foundation for future career
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