Starlink Crisis Response Lead
On-siteBastrop, Texas, United States
Job Summary
Monitor readiness metrics, identify risks, and lead process improvements to enable Starlink crisis response efforts. Partner with internal teams to optimize account handoffs and information flow, while gathering and analyzing data on response performance and operational bottlenecks. Serve as the primary external contact for emergency agencies globally to understand requirements and translate field insights into actionable product enhancements. Develop external engagement frameworks and refine onboarding processes to support high-pressure decision-making. This role requires availability for extended hours, weekends, and potential travel to incident command centers. Candidates must be eligible for U.S. government authorizations and willing to relocate to the Bastrop, TX area.
Required Qualifications
- Bachelor's degree OR high school diploma/equivalency certificate with 3+ years of professional experience in emergency/crisis response
- 2+ years of consulting, project management, or crisis response coordination experience
- 1+ year of experience in a customer/external-facing role
- 2+ years of experience with data analysis, reporting, or performance metrics (Excel modeling, dashboards, etc.)
- Must be available to work extended hours and weekends as needed to support critical emergency response operations
- Willingness to travel to customer sites, incident command centers, or emergency response locations if required
- This is NOT a remote position and would require relocation if not local to the Bastrop, TX area
- To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State
Desired Qualifications
- 1+ year of experience with Starlink equipment and systems
- Ability to manage multiple high-pressure projects with tight deadlines and limited resources
- Demonstrated ability to solve problems with a proactive and solutions-driven mindset
- Direct experience in emergency response, military, firefighting, law enforcement, or emergency management, including experience working outside of the United States
- Experience working in a crisis with local, state, and federal emergency response agencies (e.g., FEMA, state emergency management offices, National Guard, fire departments, law enforcement, or private/non-profit organizations)
- Strong understanding of disaster response frameworks, interagency coordination, emergency communications, emergency logistics, incident command systems (ICS), or large-scale disaster response
- Strong data analytics skills and experience creating insights/dashboards to support decision-making
- Experience building or improving internal processes, playbooks, or operational systems
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.