Starbucks Area Manager, Chicago
$69,720–$87,150 year
On-siteChicago, Illinois, United States
Job Summary
Drive and influence performance by providing consultative support and service to a group of delivery-only cafes, managing a portfolio of 5-15 units. Develop strategies to achieve each site's financial, operational, and customer-service goals while addressing unique strengths and challenges. Lead a team of leaders by motivating, coaching, and strengthening operators and business owners. Serve as a resource for expertise on key customer issues, staffing, store operations, and company policies. Train and develop processes to implement systems, hold team members accountable, and foster internal growth. Review weekly KPIs with your team to proactively meet targets and understand sales drivers. Support future launches by training new teams as required. Ensure adherence to legal, operational, and state health department compliance requirements. Cultivate positive relationships with MFC partners and work alongside GM, OA, Dispatch, and Drivers Ops teams to achieve district targets.
Required Qualifications
- 5+ years of retail experience managing 2 or more stores, departments or units, P&L, inventory, operations and customer service
- 5+ years of management experience leading a team of 6 or more, including training and coaching, with strong leadership and communication skills
- 3+ years of experience in a customer service oriented role
- Experience in a multi-unit environment
- knowledge of retail or restaurant industry operations
- knowledge of financial reporting
- Strong organizational skills
- Strong interpersonal skills
- Strong problem solving skills
Desired Qualifications
- Food Safety Manager Certification (CFM)
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