Stand Manager
On-siteDubuque, Iowa, United States
Dubuque, Iowa, United StatesOn-siteFull TimeMedium
Full TimeMedium
Job Summary
Oversee the stand's profitable operation, culture, and growth by coaching, training, and managing a crew of 40+ team members. Maintain excellent wait times, cleanliness, and customer interactions through daily observation, feedback, and administrative duties. Manage weekly shift schedules, inventory, cash handling, and equipment while developing new leaders and implementing upper management directives. Ensure all staff meet health requirements and address operational or cultural issues promptly. Work flexible hours including early mornings, late nights, and weekends, and be available by phone or in person to address needs.
Required Qualifications
- Create and maintain genuine, uplifting interactions
- Work carefully and quickly with hot water and coffee, glass bottles, and dairy products
- Be able to work outside for prolonged periods, in all weather conditions
- Be able to lift up to 50lbs
- Be able to stand comfortably for hours at a time
- Be able to climb a ladder and use a stepladder
- Be able to stand, sit, bend, kneel, twist, and squat as necessary to stock and clean in the stand
- Safely walk in between and around cars in the drive thru line
- Safely use a utility knife
- Operate any position in the stand during peak hours
- Maintain awareness of the shift's operations while working a position
- Be able to address operational, procedural, or cultural issues with team members
- Adapt to problems and implement solutions during stressful situations
- Effectively manage multiple projects and deadlines
- Effectively lead and direct multiple personality types under pressure
- Has proven leadership abilities in a fast-paced environment with 40+ team members
- Beginner-level proficiency in Microsoft Office Suite
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