Stagiair(e) Klantenservice
$5,100–$5,100 year
HybridDen Haag, Eastern Cape, South Africa
Den Haag, Eastern Cape, South AfricaHybridFull Time$5,100–$5,100 year
Full Time
Job Summary
Conduct daily conversations with colleagues and team leaders to understand current operational challenges. Analyze KPIs, quality measurements, and customer feedback to identify trends. Research how other contact centers manage quality and training programs. Design a concrete quality management system and a training plan for 2027. Present insights and improvement proposals to management. This role supports Staedion's goal of enhancing customer contact quality and team versatility for its 46,000 housing units in The Hague.
Required Qualifications
- hbo-opleiding (bijv. Bedrijfskunde, HRM, Facility Management of Communicatie)
Desired Qualifications
- interesse in kwaliteitsverbetering, klantcontact en het opleiden van medewerkers
- leuk om data en cijfers te vertalen naar praktische oplossingen
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