Staff Technical Success Manager - Prompt
On-siteSingapore, Singapore
Job Summary
Lead customers through structured deployment journeys with technical oversight, ensuring milestones and deliverables are met. Act as a subject matter expert during incidents and ongoing usage, providing guidance on security architecture, integration, and best practices. Build strong relationships with customer stakeholders, manage expectations, and serve as the trusted technical point of contact. Partner with Account Executives, Sales Engineering, and Support to deliver a seamless end-to-end customer experience while working cross-functionally with Product and Engineering teams to align on outcomes. Serve as the customer's advocate during incidents, coordinating internal response and communication with urgency. Provide proactive technical resources and digital enablement to drive feature adoption and long-term customer health. Deliver regular cadence reporting on key success indicators including feature adoption and deployment progress. Collaborate with Sales and Solutions Engineering to position post-sales service offerings.
Required Qualifications
- At least 5+ years of experience in enterprise software
- Proven experience managing complex deployments and technical engagements across large enterprise accounts
- Strong technical background in cybersecurity, endpoint protection, and IT/security architecture
- Knowledge of Windows, macOS, Linux, and containerized environments
- Demonstrated ability to lead projects, manage multiple stakeholders, and influence cross-functional outcomes
- Excellent written and verbal communication skills
- Ability to engage effectively with both technical practitioners and executive stakeholders
- Proficiency in project management tools (e.g., Asana, Jira, Atlassian) and CRM systems (e.g., Salesforce)
- Prior experience in Technical Success, Deployment Management, or Enterprise Customer Success
- Track record of acting as a trusted advisor for large accounts
- Experience delivering training, enablement sessions, or customer-facing technical content
- Domain expertise in one or more of the following: Artificial Intelligence, Machine Learning, or Large Language Models; Generative AI Security; modern cloud concepts and infrastructure; Kubernetes & Helm deployments; mobile device management (MDM) tools; SaaS platform support; API integrations; or networking
Desired Qualifications
- Cybersecurity experience
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