Staff Technical Customer Success Manager
$160,000–$200,000 year
RemoteUnited States
Job Summary
Coach customers throughout their lifecycle while collaborating with Customer Experience teams to ensure customer outcomes. Inspire clients to create an AI, API optimized vision by positioning Kong's solution as a pivotal part of their future path. Co-define adoption plans, post-sales engagement strategies, and recommendations to maximize Kong's value. Work alongside Sales and Product teams to ensure customers fully leverage the unified API and AI platform. Help innovate tooling and processes to enhance team efficiency while tackling cutting-edge customer projects. Become a subject matter expert on Kong products and technologies, applying deep knowledge to real-world usage scenarios. Manage a portfolio of commercial customers seeking growth opportunities, identifying patterns addressable through automated engagement techniques.
Required Qualifications
- Builder's mentality
- Passion and determination about Kong's technology and growing customer base
- Self starter with strong organizational skills
- Good understanding of complex technology environments
- Great self awareness and strong communication skills
- Proven experience in customer-facing, technically advanced environments via SaaS, Open Source and/or Infrastructure software companies
- Solid understanding of Cloud Native and the technologies that make it work; (Containers, Kubernetes, Microservices)
- Foundational understanding of APIM
- Understanding of DevOps, CI/CD and Cloud Computing IaaS
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