Staff Technical Account Manager

Staff Technical Account Manager at Illumio focused on post-sales customer success. Responsible for establishing and expanding long-term relationships within assigned accounts, providing project leadership and architectural guidance for customer cyber security and Zero Trust initiatives, coordinating multiple concurrent engagements, collecting and communicating customer feedback to product teams, conducting health checks, and delivering best-practice recommendations. Role requires effective communication with security practitioners and executives, travel up to 30% for customer visits, and proactive guidance to drive platform adoption. Strong foundation in cybersecurity concepts, Zero Trust architecture, enterprise security deployments, and the ability to influence internal and external partners is essential.