Staff Success Manager

Job Summary

Required Qualifications

• •Own the Employee Retention strategy focused on reducing turnover, enhancing company culture and improving productivity and growth
• •Provide clear communication and support to enhance employee confidence in their roles at Clear Measure
• •Maintain a structured retention process including but not limited to quarterly employee check-ins, annual reviews, providing payroll and benefits clarity's
• •Implement recognition and engagement programs
• •Run and report Dream Program performance and impact
• •Own full-cycle recruiting: sourcing, screening, Zoho Recruit management, reference checks
• •Build scalable hiring processes that reduce time-to-hire and improve quality
• •Ensure an 80%+ candidate experience NPS
• •Identify training programs and certifications and learning pathways aligned to company goals
• •Build and manage a company-wide development framework, including role competencies and growth tracks
• •Organize internal workshops, lunch‐and‐learns, and skill‐building sessions
• •Coach managers on effective feedback, performance conversations, and employee growth planning
• •Create and report on learning pathways including individualized development plans (IDPs)
• •Incorporate multi-faceted training into learning pathways, including but not limited to: online courses, lunch and learns, in person trainings, conferences, mentor ships, peer-learning, etc
• •Track training effectiveness, participation, and ROI; recommend improvements based on data
• •Plan company events, off-sites, awards, celebrations, and staff meetings
• •Reinforce Core Values and positive team culture daily
• •Highlight development achievements and internal growth stories across communication channels
• •Own structured onboarding experience (Day 1 through 90 days)
• •Ensure new hires have clear expectations, development plans, and early success milestones
• •Handle all offboarding steps with compliance and professionalism
• •Liaise with Insperity and external HR partners
• •Understands when to seek and share up‐to‐date knowledge of federal, state, and international employment laws and regulations impacting company HR practices and our staff
• •Manage BambooHR and Zoho Recruit accuracy, documentation, and processes
• •Maintain compliance files and run PTO/benefits processes
• •Forecast hiring needs with executives; report KPIs weekly/monthly/quarterly
• •Monitor staffing levels, retention, and turnover; propose proactive solutions
• •Identify internal mobility opportunities and succession planning needs
• •Responsible for creating a strong first impression of our company, ensuring interactions reflect our values, culture, and branding
• •Promote the company as a top workplace across channels
• •Maintain company culture and workplace brand content and manage award submissions
• •Showcase employee development success stories to strengthen brand perception