Staff Software Engineer, Notifications
RemotePoland or India
Job Summary
As a Staff Engineer on Command|Alert, own the architecture and long-term direction of the alerting delivery service, including routing logic, enrichment pipelines, escalation policies, and per-tenant configuration. Define the integration model for outbound channels (PagerDuty, Slack, email, SMS, SOAR platforms, Jira, ServiceNow, CommandLink ITSM, AI triage, and webhooks). Design and evolve the Temporal workflow layer for complex delivery logic (grouping, silencing, custom scheduling, business-hours windows, guaranteed delivery under failure). Manage long-running channel state and per-tenant subscriber configuration. Establish standards for maintainable integration development and influence cross-team contracts or platform capabilities. Mentor engineers in the alerting domain and take on additional responsibilities as needed to drive team success. Requires demonstrated experience designing and operating high-reliability notification systems, strong integration background across channel brokers, hands-on Temporal experience, distributed state reasoning, architectural decision-making in ambiguous spaces, and a track record of cross-team influence. This is a 100% remote position with the opportunity to shape a multi-tenant notification platform and contribute to a high-growth, innovative environment.
Required Qualifications
- Demonstrated experience designing and operating high-reliability notification or alerting systems at production scale
- Strong integration engineering background across channel brokers: PagerDuty, Slack, email/SMS, ticketing platforms, SOAR, and webhooks
- Hands-on production experience with Temporal or a comparable workflow orchestration platform, including long-running workflow design and failure recovery
- Experience reasoning across distributed system state, particularly in contexts where delivery guarantees and idempotency are non-negotiable
- Ability to operate across ambiguous problem spaces and make durable architectural decisions without complete requirements
- Track record of cross-team technical influence, including driving alignment on shared contracts or platform capabilities
Desired Qualifications
- Demonstrated experience designing and operating high-reliability notification or alerting systems at production scale
- Strong integration engineering background across channel brokers: PagerDuty, Slack, email/SMS, ticketing platforms, SOAR, and webhooks
- Hands-on production experience with Temporal or a comparable workflow orchestration platform, including long-running workflow design and failure recovery
- Experience reasoning across distributed system state, particularly in contexts where delivery guarantees and idempotency are non-negotiable
- Ability to operate across ambiguous problem spaces and make durable architectural decisions without complete requirements
- Track record of cross-team technical influence, including driving alignment on shared contracts or platform capabilities
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