Staff Software Engineer, Infrastructure
On-siteNew York City, New York, United States
Job Summary
Staff Software Engineer, Infrastructure at Wisdom. Own the reliability strategy for the platform, including SLOs, incident processes, and operating standards for services that bill real money. Own end-to-end observability (tracing, metrics, logging, alerting) and define scalable AI-powered workflows and capacity controls for LLM-driven pipelines. Lead deploy and release engineering using infrastructure-as-code (Terraform), and harden integrations with dental insurance carriers and practice-management systems. Build a reproducible, blameless culture for incidents, raise the reliability bar across the engineering team, and drive the organization toward higher availability. This fully remote role reports to the Head of Engineering and requires deep AWS/GCP experience, TypeScript/JavaScript expertise, and hands-on work with production-grade, HIPAA-conscious infrastructure and AI-powered systems.
Required Qualifications
- 8+ years running production systems or equivalent seniority in reliability-focused roles
- Deep AWS (or GCP) experience and ability to operate distributed services in production
- Strong experience with infrastructure as code (Terraform)
- Hands-on production experience operating at least one major LLM API (OpenAI, Anthropic, or Google Vertex AI)
- Strong command of TypeScript/JavaScript; Python or Go a plus
- Experience with relational databases (e.g., PostgreSQL) and scalable data systems
- Experience with containers and orchestration (ECS/Kubernetes) and CI/CD pipelines
- Ability to define and own reliability strategies, SLOs, and incident processes
- Experience building and operating observability tooling (tracing, metrics, logging, alerting) and incident response practices
- Experience integrating with external services and APIs, including HIPAA-compliant contexts
- Strong collaboration, ownership mindset, and ability to operate in a startup/Series A environment
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