Staff Security Engineer, Customer Support and Integrity
$193,800–$285,000 year
Remote · United States
Job Summary
Staff Security Engineer for DoorDash's Customer Support and Integrity security function. Lead the security engineering effort to establish and mature the dedicated security team serving the Customer Support and Integrity business, define vision and strategy, drive execution to secure global support workforce, tooling, and workflows, and act as the trusted primary security partner for the organization. Responsibilities include designing and operationalizing security controls to reduce risk, performing security testing and remediation planning for support processes and systems, aligning multiple teams on security programs, and driving scalable security governance and incident response across internal and third-party support populations. The role requires hands-on security engineering expertise, deep knowledge of cloud infrastructure (GCP/AWS), IAM, Terraform, programming (Python, Java; Golang a plus), and the ability to communicate complex security concepts and trade-offs to cross-functional teams across time zones.
Required Qualifications
- 8+ years of experience as a security engineer in an enterprise security, corporate security or infrastructure security discipline
- Proven track record designing and implementing security solutions at scale for support and sales populations including internal and third party users (Call centers, Business Process Outsourcers, etc.)
- Experience working directly with third party support organizations (call centers, Business Process Outsourcers)
- Can deeply and confidently speak to security engineering, system architecture, scalability and reliability decisions, and design trade offs
- A customer first and owner mindset
- Possess a breadth of technical experience across various infrastructure and security areas running in large production environments
- Proficient in analyzing code, architecture and designs from a security perspective
- Well versed with scripting languages (e.g. Python) and other programming languages (e.g. Java). Golang experience is a plus
- Strong experience with infrastructure as a code tooling like Terraform
- Experience with IAM platforms (e.g. Okta, GoogleWorkspace)
- Hands-on experience with GoogleWorkspace products, especially Google Chrome Enterprise Premium
- Expertise with cloud infrastructure and management in GCP and AWS
- Experience solving complex, systemic issues at scale that require creative thinking and solutions
- Exceptional analytical and investigative abilities with hands-on experience leading root cause analysis
- Excellent verbal and written communication skills - you can understand and review design documents with respect to cloud infrastructure with engineering personnel
- Experience with access management, abuse prevention, operational controls, incident management, or platform risk programs
- Experience building scalable governance frameworks, escalation models, or operational control mechanisms
- Experience leveraging AI, automation, or workflow tooling to improve operational scale and resilience
- Experience operating across global teams and time zones
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