Staff Program Manager, Sales Performance
$125,000–$156,000 year
On-siteAtlanta, Georgia, United States or Palo Alto, California, United States
Job Summary
Define program goals, milestones, and success metrics to increase order volume, sales team efficiency, and customer satisfaction. Anticipate business needs and create scalable frameworks for end-of-quarter sales pushes and new product launches. Own program-level success metrics while empowering operational teams, holding cross-functional partners accountable to outcomes. Effectively communicate timelines, risks, and impact to senior leadership and stakeholders. Establish feedback loops between frontline sales teams and stakeholders to drive continuous improvement. Steer development of internal Salesforce tools to reduce manual work and enhance advisor productivity. Collaborate with Analytics to develop dashboards enabling data-driven performance tracking.
Required Qualifications
- 3+ years of experience in program management, data analytics, sales programs, sales enablement, or sales operations
- Experience in a direct-to-consumer or high-consideration-sales environment
- Proven ability to build and manage program structures — including charters, roadmaps, milestones, and stakeholder reporting
- Salesforce experience
- Deep familiarity with CRM workflows, campaign execution, and reporting
- Strong analytical skills
- Ability to translate data into strategic recommendations and actionable improvements
- SQL
- Strong understanding of customer pipeline management, lead lifecycle, and workforce management
- Expertise in building processes and programs in ambiguous environments
- Comfortable writing new playbooks and tearing up old ones
- Experience managing multi-stakeholder programs with competing priorities and dependencies
- Proven ability to influence without direct authority
- Demonstrated track record managing multiple complex, concurrent programs from concept through implementation
- Bachelor's Degree
- Ability and willingness to travel up to 10%
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