Staff Product Support Engineer
$211,328,000–$332,217,600 year
On-siteTexas, United States or Washington, United States
Texas, United States or Washington, United StatesOn-siteFull Time$211,328,000–$332,217,600 yearSenior LevelLarge
Full TimeSenior LevelLarge
Job Summary
Respond to customer tickets and provide remote support for Proofpoint AI Security solutions via phone, email, and chat. Diagnose and resolve technical issues related to software, networking, and hardware, including installing and upgrading product or operating system software. Manage product escalations and act as a liaison between customers and engineering teams while documenting work in the ticketing system. Requires 10+ years of experience in technical support and network security. Base pay ranges from $101,600 to $214,005 USD depending on location.
Required Qualifications
- 10+ years work experience as a Technical Support Engineer
- 10+ years work experience with network security or endpoint security
- Knowledge of networking systems
- Knowledge of identity providers
- Knowledge of x509 certificates
- Knowledge of Linux security tools
- Knowledge of KMS
- Knowledge of cloud environments
- Ability to troubleshoot complex software and hardware issues
- Excellent communication skills (verbal and writing)
- Fast thinker
- Technical diagnostic skills
- Good people skills
- Expert in Mac and Windows
Desired Qualifications
- Knowledge of AI
- Knowledge of MCP
- Knowledge of API Gateways
- Salesforce experience
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