Staff Product Manager, Platform Operations
$191,000–$225,000 year
On-siteMenlo Park, California, United States
Job Summary
Set long-term vision and priorities for the platform team supporting Robinhood's Fraud and Account Operations. Own the multi-year product roadmap for case-management and investigation tooling to prevent complex fraud vectors, while driving AI-based automation of alert resolution and account lifecycle claims. Architect foundational services and system controls to ensure a secure, trusted platform, partnering with engineering, data science, compliance, and legal teams to ship high-impact tools. Reduce friction and ticket volume for customers affected by fraud controls through messaging, self-serve flows, and policy clarity. This role defines the roadmap and system architecture for Ops readiness across new products and international markets, directly moving Opex and launch readiness. Based in Menlo Park, CA, or New York, NY with in-person attendance of at least three days per week.
Required Qualifications
- Bachelor's or Master's Degree, or equivalent practical experience
- 8+ years of product management experience, specifically building and shipping internal tools, fraud/risk operations platforms at scale
- Direct experience shipping AI/ML-based automation and expertise in leveraging product analytics to guide critical product decisions
- Proven ability to synthesize complex, ambiguous problems into clear, executable strategies that align with overarching business goals
- Strong technical depth with case management systems, workflow automation platforms or risk decisioning engines
- High self-motivation with a track record of driving complex initiatives from conception to completion
- This role is based in our Menlo Park, CA, New York, NY, with in-person attendance expected at least 3 days per week
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