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PhaidraPosted 1 month ago

Staff Product Manager

RemoteUnited States or Canada

Full TimeSenior LevelSmallAI Services

Job Summary

Partner with the CPO to develop and drive the product strategy and roadmap for Prism, establishing it as the agentic operating platform for data centers spanning diagnostics, triage, and intelligence. Translate floor-level customer pain into clear product requirements by regularly visiting and joining calls with customers to see Prism in production. Lead the delivery of key integrations that connect new systems into Prism, closing the loop from detection to diagnosis to action while sequencing and shipping platform capabilities with Engineering and Design. Support expansion along two axes: connecting more operational and business systems and advancing insight, recommendations, and autonomous control offerings. Own metrics defining success, including adoption across new systems and personas, progress along the insight-to-autonomy axis, and expansion revenue. Establish frameworks for prioritization, discovery, and risk mitigation; build high-quality product artifacts; coach and mentor other PMs; and help raise the standard for product practice across the team.

Required Qualifications

  • 8+ years of technical product management experience
  • Experience leading large, complex, cross-functional initiatives
  • Comfortable spending significant time directly with customers or end users
  • Track record of helping take a product from point solution toward platform
  • Exceptional ability to translate customer needs into strategic product direction
  • Ability to sequence an ambitious vision into fundable steps
  • Deep expertise in prioritization frameworks and product decision-making under uncertainty
  • Strong technical acumen, including system architecture, integrations/APIs, and data platforms
  • Ability to influence at all levels, including leadership
  • Experience mentoring and developing other product managers
  • Excellent communication skills, including explaining complex ideas to audiences from the floor to the boardroom, in an all-remote setting
  • Shares our company values: Collaboration, Transparency, Operational Excellence, Ownership, & Empathy
  • Must be based in Eastern or Central time zones (US or Canada)

Desired Qualifications

  • Domain experience in data centers, critical infrastructure, industrial, or energy systems
  • Experience with forward-deployed or services-led motions and turning them into platform revenue
  • Familiarity with operational systems in this space, such as BMS/EPMS, CMMS, DCIM, or ITSM
  • Experience productizing agentic AI or autonomous/closed-loop control
  • Experience designing layered or usage-based B2B pricing
  • Familiarity with B2B sales and go-to-market
  • Startup or high-growth experience with distributed/global teams

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