Staff Performance Manager
$31,200,000–$52,000,000 year
On-siteWauwatosa, Wisconsin, United States or New Berlin, Wisconsin, United States
Job Summary
Manage candidate inventory by recruiting, screening, and interviewing daily. Conduct new hire orientations, audit onboarding requirements, and process weekly payroll while maintaining the timeclock database. Audit attendance and headcount reports, document safety incidents, and handle worker's comp claims and unemployment documentation. Participate in client forecasting meetings, run workforce reports using CRM and Power BI to identify challenges, and collaborate on solutions. Coach associates on policies, conduct performance reviews, assign and end associate assignments, and investigate employee relations matters including removals and exit interviews. Anticipate staffing needs and develop value-added services to support changing client business requirements.
Required Qualifications
- High school diploma or 6 months related experience
- Experience in a customer service role responsible for multi-level client communication
- HR and data management experience
- Demonstrable success managing a team or process
- Familiarity with a heavy process-oriented environment
- Must have seasoned critical thinking and problem-solving skills
- Ability to communicate professionally and effectively across all platforms
- Able to listen and respond to information effectively and influence decision makers
- Achieves results in a quality, timely, and cost-effective way
- Sees priorities, plans the efficient use of resources, and monitors progress against objectives
- Responds positively to change and adapted to new situations quickly
- Able to take on a diverse range of tasks equally effectively
- Experience using various technology platforms to drive effective decisions
Desired Qualifications
- Ability to lead, organize, and build effective and diverse teams
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