Staff Machine Learning Engineer (Modeling), Support
$189,000–$283,600 year
Remote · California, United States
Job Summary
Lead the end-to-end delivery of multiple ML initiatives, from planning and design through rollout and maintenance; define and drive long-term ML roadmaps in collaboration with risk, product, engineering, design, and operations; guide the team’s direction and identify new ML/AI opportunities; drive R&D into next-gen chatbot architectures using LLMs, RAG, fine-tuning, and real-time inference; design and deploy ML models powering conversational agents across Block products; develop ML-powered tools and real-time recommendation systems to boost agent effectiveness and customer outcomes; act as the technical representative for the team’s systems and programs and communicate results to stakeholders and external audiences; seek to push the boundaries of applied AI to transform conversational systems.
Required Qualifications
- 10+ years of experience in machine learning, applied AI, or product ML roles with deep technical expertise
- Demonstrated leadership capabilities with ability to influence cross-functional teams and guide peers
- Track record of delivering organizational-wide impact by shaping systems, frameworks, or initiatives across multiple teams
- Proven ability to ship end-to-end ML features from problem framing through deployment and maintenance
- Experience with language models, dialog systems, or generative AI in production
- Strong foundation in NLP, deep learning, or ML infrastructure best practices
- Excellent communication skills and ability to represent the team’s work to leadership and stakeholders
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