Staff FinOps Account Manager
$150,000–$170,000 year
Remote · Boston, Massachusetts, United States or San Francisco, California, United States
Job Summary
As a Staff FinOps Account Manager, you will apply your data analysis skills and work directly with customers to provide cost intelligence observations and consult them on their FinOps journey. Responsibilities include onboarding and mentoring, relationship building with key stakeholders, monitoring performance metrics, driving customer success initiatives, and developing scalable technical solutions. The role requires extensive experience in cloud services and customer success management, strong analytical skills, and a passion for empowering customers.
Required Qualifications
- 7+ years of experience consulting on AWS, GCP, and/or Azure services/solutions
- 7+ years of experience in a Customer Success Manager, FinOps Account Manager or related role
- Ability to execute in a high velocity, transformative, B2B SaaS tech environment
- Positive attitude with passion for growing, coaching others, and feedback
- Highly collaborative, ability to create lasting partnerships with R&D and GTM
- Ability to train and mentor others
- Developed, documented and/or communicated financial analysis and optimization recommendations for cloud services with both tech and finance teams
- Expertise in understanding spend/resource reservations across the various clouds
- Expertise in understanding the benefits (and limitations) of tagging/labeling and can consult with customers on tagging strategies
- Strong passion for data and ability to help customers achieve better outcomes by leveraging their own data
- Ability to analyze complex datasets in Excel using advanced concepts such as v-lookups, index matches, named ranges, and pivot tables
- Experience building BI dashboards (Quicksight, Looker, Domo, Tableau, etc.)
- Expert in authoring SQL
- FinOps certification required
- Hold at least one AWS, GCP and/or Azure certification
- Introduction to FinOps
- FinOps Certified Practitioner
- FinOps Certified Engineer
- FOCUS Certification
- AWS Cloud Practitioner
Desired Qualifications
- AWS Solution Architect
- Google Cloud Digital Leader
- Google Associate Cloud Engineer
- Azure AZ-900
- Azure Cost Module
Additional Requirements
- CloudZero is unable to sponsor employment visas. Candidates must have permanent authorization to work in the United States without the need for current or future sponsorship.
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