Staff Engineer II - Software Development
On-siteChennai, Tamil Nadu, India
Chennai, Tamil Nadu, IndiaOn-siteFull TimeSenior LevelMedium
Full TimeSenior LevelMedium
Job Summary
Design and implement scalable Salesforce solutions across Sales, Service, and Experience Clouds using Apex, LWC, and hybrid declarative/programmatic architectures. Build unified customer profiles in Data Cloud, configure Agentforce agents, and manage REST/SOAP API integrations with external systems. Own CI/CD pipelines via Salesforce DX and Copado, enforce code quality gates, and author deployment runbooks. Conduct code reviews, mentor developers, and lead sprint ceremonies to drive technical standards and production readiness.
Required Qualifications
- 8 or more years of hands-on Salesforce development experience in a production environment — not primarily admin or config work
- Deep expertise in Sales Cloud: opportunity management, CPQ basics, forecasting, and custom automation
- Deep expertise in Service Cloud: case management, Omni-Channel routing, entitlements, CTI/SCV integrations, and knowledge base configuration
- Solid Experience Cloud experience: site configuration, audience targeting, community sharing, CMS, and LWC for Experience
- Working knowledge of Data Cloud: data streams, data model objects, identity resolution, segments, and activation
- Expert-level Apex, LWC, SOQL/SOSL, and Flow — able to review and rewrite complex Apex logic
- Proficiency in Salesforce DX, Git (GitHub, GitLab, or Bitbucket), and Copado for CI/CD pipeline ownership
- VS Code with Salesforce Extension Pack as primary IDE
- Strong grasp of Salesforce security model: profiles, permission sets, sharing rules, field-level security, and OWDs
- Experience with REST and SOAP API integrations using Named Credentials and external services
- Ability to write and maintain Apex test classes consistently above 85% code coverage
- Experience operating in large orgs: high record volumes, multi-sandbox environments, governor limit management
- Required — at least two of the following at time of hire: Salesforce Platform Developer I, Salesforce Service Cloud Consultant, Salesforce Platform Developer II, Salesforce Sales Cloud Consultant, Salesforce Administrator, Salesforce Experience Cloud Consultant, Salesforce AI Associate or Agentforce Specialist, Salesforce Data Cloud Consultant
- Onsite position based in Bengaluru or Chennai, India
Desired Qualifications
- Hands-on Agentforce experience: agent configuration, topic and action design, and prompt template management
- Experience with Data Cloud identity resolution and unified profile activation in Service or Sales Cloud contexts
- Familiarity with OmniStudio: FlexCards, OmniScripts, DataRaptors, and Integration Procedures
- Experience with Copado Robotic Testing or Provar for automated regression within CI/CD pipelines
- Knowledge of Platform Events, Change Data Capture, and event-driven architecture patterns on Salesforce
- Jira and Confluence fluency for backlog management, sprint ceremonies, and technical documentation
- Exposure to Salesforce Event Monitoring and EventLogFile analysis for org health and debugging
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