Staff Customer Success Engineer SASE
RemoteGermany
Job Summary
Conduct daily technical support and strategy for enterprise customers adopting Palo Alto Networks SASE solutions. Guide adoption, accelerate integrations with new cloud security products, and coordinate timely resolutions with engineering teams. Act as the frontline defense by proactively addressing customer needs, coaching on Cloud Security governance programs, and mapping features to business objectives. Serve as a subject matter expert to influence product roadmaps and mitigate risks to stated business goals. Work closely with CISOs, Security Architects, and Development Operations to implement best-in-class cloud security in complex environments. Provide after-hours deliverables on a scheduled basis. Fluency in German is mandatory.
Required Qualifications
- BS/MS in Computer Science, Electrical Engineering, Computer Engineering or a related technical field
- Minimum 5 years relevant work experience in pre-sales, post-sales, technical support, consulting or similar roles
- In-depth understanding of networking and security concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, traffic generators, etc.
- Understanding SASE architecture and value proposition
- Past experience with Data Security product suite (CASB, DLP)
- Enterprise-level designing/troubleshooting experience in Routing Protocols (BGP / OSPF / EIGRP)
- Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (SAML, SSO, LDAP, RADIUS, etc.)
- Knowledge of Linux (including BASH and Python scripting)
- Proven track record of managing customer escalations, balancing customer expectations and negotiating successful resolutions
- Strong consulting and project management skills
- Ability to clearly articulate technical issues to both technical and non-technical audiences, executives and explain their impact on business both internal and external to the organization
- Ability to multi-task and work in a fast-paced environment
- Availability to provide after-hours deliverables on a scheduled / non-scheduled basis
- Fluent German language is mandatory
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