Staff Customer Success Engineer - Prisma AIRS
RemoteUnited Kingdom
Job Summary
Architect scalable security solutions and lead AI adoption for Fortune 500 enterprise accounts, translating business demands into technical blueprints for Prisma AIRS. Serve as the ultimate technical escalation point for critical production environments while guiding clients on embedding intelligent agents into core workflows. Champion predictive analytics to evaluate customer health, intercept operational risks, and design high-impact Executive Business Reviews that synthesize technical metrics into business outcomes. Partner with Product Management and Sales leadership to influence roadmaps and co-develop next-generation use cases. This Staff Enterprise Customer Success Engineer role focuses on shifting focus from task-driven execution to high-impact, insight-driven strategy across global client environments.
Required Qualifications
- 5+ years of experience as a Staff/Senior/Lead Customer Success Engineer, Solutions Architect, Senior DevOps Engineer, or Technical Consultant within the application security, network, or data security domains
- Proven track record of managing technical success and engineering outcomes for massive, high-profile enterprise client portfolios
- Direct expertise in data/information security, advanced API orchestration, and a sophisticated operational command of the AI ecosystem, agentic deployments, and LLM vulnerabilities
- Deep hands-on background in modern application development, software development lifecycles (SDLC), and advanced software-defined networking concepts
- Advanced mastery of AI automation platforms and agentic developer tools (such as Claude Code) to build, optimize, and customize secure enterprise integrations
- Exceptional verbal, written, and presentation skills, with a demonstrated genius for articulating complex security architecture blueprints to both deep engineering groups and C-suite leadership (CISOs, CTOs, and CIOs)
- Advanced proficiency utilizing data-driven enterprise platforms (e.g., Salesforce, JIRA, Gainsight, Tableau) to engineer account health predictive models and neutralize renewal risks
Desired Qualifications
- Open to occasional travel to lead high-stakes, on-site strategic client deployments and enterprise rollouts
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.